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Denise L. Moss-Fritch
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Work experience |
2000 - Present Varian Medical Systems. Palo Alto, CA
Lead
Technical Writer
§ Researched
and planed documentation (print, electronic, and help) for the ARIA Practice
Management and 4D Integrated Treatment software projects consisting of
approximately 30 publications and online help. Prepared documentation plans
and project schedules. Designed and wrote user, administrator, and database
API and report writer guides (print and online help) for a Windows and
Citrix client/server based medical systems software used in cancer
treatment. Wrote information for administrator, oncologists, treatment
technicians, admission clerks, and other levels of users. Designed two
multi-volume auto-starting libraries of publications and help on a CD,
including an interface and cross-publication searches. Assigned and
monitored projects by contract technical writers. Mentored and trained
permanent technical writers.
§ Accomplishments:
- Created two self-starting multi-volume Acrobat libraries of publications
that permitted cross-volume searches. Added online help and samples to the
library CDs.
- Wrote instructions to standardize creation of FrameMaker-to-Acrobat
manuals and to create large libraries of cross-volume search enabled
publications.
- Added 'single sourcing' of common modules used across global publications,
FrameMaker and RoboHelp projects. Stored modules in one location and linked
(by reference) those modules to each manual.
- Managed the weekly global tech pubs meetings between USA, Canada, and
three locations in Europe.
- Writing corporate level pubs directives, such as online help
implementation plan, publications project plan for system release, and more.
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1999 - 2000 Cybertek/PMSC (Mynd Inc.) Campbell, CA
Lead Technical Writer
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First technical writer to work
for the ViLink Product Group. Set up processes and procedures to create
a publication department. Identified publication needs, then outlined the
content, and wrote documentation (install, admin, HTML help, and API guides)
for WinNT based client/server life insurance e-commerce software. Identified
and planned documentation projects, preparing documentation plans. Described
the XML data extracts and DTD structure of life insurance policy information
transmitted to field agents via the Internet, then displayed on ASP (active
server pages).
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Accomplishments:
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Designed the first print and
online help systems, along with creating templates and styles for both.
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Authored the basic elements of a
customer web help system with instructions for expansion of that system.
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1997 - 1999 IntelliCorp, Inc. Mountain View, CA
Senior Technical Writer
Worked
as a lone technical writer in-company. Designed and wrote software two versions
of an installation guide for a web based product. Converted a printed guide to
electronic format using Adobe Acrobat. Used RoboHELP to design and write Windows
level context-sensitive classic help for two Windows NT based, client/server
business modeling (the SAP R/3 reference model) software. Identified and worked
to correct missing coding for context-sensitive help, and missing help elements
in GUI design of dialogs. Designed and produced HTML version of help system for
company’s Internet web site.
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1994 - 1997 MediaWay, Inc. Santa Clara, CA
Senior Technical Writer
Worked as a lone technical writer in a software start-up. Designed and wrote user manuals, installation guides, API manuals,
and a programmer's guide to the SQL of the multimedia database using Microsoft Word. Converted printed publications to electronic format using Adobe Acrobat. Used RoboHELP to design and write classical Windows help. Designed and produced HTML product help and an installation guide using FrontPage.
Product line migrated from a multimedia client/server database API, to specialty multimedia client/server databases, to a client/server multimedia database used by the pre-press industry.
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1991 - 1994 MTC, Inc. Mountain View, CA
Technical Publications Manager
Hired and managed two writers and one graphic artist. Hired and trained two San Jose State University technical writing students as part-time interns. Designed and wrote a customer software training guide, and two Windows help systems. Eliminated much of a 40 plus back log of outdated software and hardware publications.
Product line included software controls and hardware used to create, duplicate, and sort microfiche used to store inventory, product sale data, and financial information.
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1988 - 1991 Atari Corp. Sunnyvale, CA
Technical Publications Manager
Hired and managed two writers and one desktop publisher in-company, and multiple writers and artists for game, computer software, and hardware publication contracts. Supervised photography used in annual reports. Developed translation system, monitoring multi-lingual translation of game, software, and hardware manuals.
Product line included computer games, software, and hardware for home use.
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Education |
1980
San Jose City College San Jose, CA
AA, Physical Science (Chemistry)
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1979 - 1982
Univ. of Maryland Heidelberg, Germany
AA (1981) - Business and Management
BA (1982), Business (Accounting
major)
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1986 - 1987
Golden Gate University Los Altos, CA
MBA, Management
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2000 - 2004
UCSC-Extension Cupertino, CA
(Certificate Programs)
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Managing the Development
of Technical Information
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Team Development
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Project and Program
Management
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Plus numerous
professional technical writing, computer, and journalism courses. |
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